Navajo Tribal Utility Authority
  • 09-Oct-2019 to 08-Nov-2019 (MST)
  • EISD - Communications Systems Div.
  • Shiprock, NM, USA
  • 74,796.80
  • Salary
  • Full Time

Excellent Benefits


High School Diploma or GED Certificate.

Bachelor's Degree or equivalent education and experience (2 year technical degree).

3 years network operations experience.

3 years supervisory experience.

3 years of Layer-1 (Fiber Optic or Microwave), Layer-2 (Ethernet), and Layer-3 (Internet) network engineering or operation, network management, or network technical experience.

Valid Driver's License (subject to motor vehicle review).



Improves staff effectiveness by counseling, training and recommending corrective action for employees; planning, delegating, monitoring, and appraising job tasks and results in a timely manner.

Oversees the supervision of personnel, which includes work allocation, time approval, hiring, training, orientation, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.

Develops and oversees measurable performance expectations for Network Performance, Service Delivery, Trouble Resolution, and Customer Service.

Directs, plans, organizes, and manages all activities occurring on the Fiber/Microwave Network, Network Operations Center, and Data Center, to ensure the efficient, effective, secure, and safe operation of the NTUA Network.

Ensures the NTUA Network Operations Center and Data Center are being properly staffed and managed to meet the objectives of NTUA Communication Systems.

Ensures efficient operation of the NTUA Fiber Optic and Microwave Network, including the Network Operations Center (NOC) and Data Center.

Ensures the development of effective Standard Operating Procedures that will continuously improve Network Performance and Customer Service.

Establishes and strives to meet Network Availability and Mean Time to Restore (MTTR) objectives, which meet or exceed Industry Standards and contractual commitments.

Monitors and manages the NTUA Data Center is properly supporting the NTUA Network Operations Center, so the Network Operations Center is able to monitor the Network, promptly identify Network issues, and promptly respond to resolve issues, while keeping NTUA Network Customers informed.

Identifies and escalates issues requiring urgent attention from customers to the appropriate resources for expeditious troubleshooting and resolution.

Develops, implements and communicates goals, objectives, policies and procedures in accordance with strategic plan and applicable laws, regulations, ordinances and regulatory agencies.

Coordinates between Network Operations Center, Fiber Department, Microwave Department, Customers, and Vendors to ensure Customer expectations are being met and to ensure Network Projects are completed on-time and correct.

Achieves financial objectives by preparing and administering annual budget; presenting and justifying budget recommendations to appropriate personnel.

Manages the Network, Data Center and Network Operations Center to ensure the effective, efficient and secure operation of all systems.

Reviews and approves all hardware installations and modifications.

Develops and implements short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements.

Ensures efficient operation of 24X7 environment to provide for continuous staffing and problem resolution.

Ensures field technicians are properly supervised and ensures coordination between Network Operations Center and field teams to troubleshoot and repair system issues.

Identifies problem area trends and develops solutions.

Manages and ensures the preparation of scheduled and/or ad hoc statistical and narrative reports; performs information gathering and analysis and/or forecasting necessary to ensure Customer Satisfaction, Network Performance, and Company needs.

Ensures all staffing and operational needs are met to maintain availability and efficient operation of the NTUA Fiber/Microwave Network, Network Operations Center, and Data Center.

Performs other duties as assigned.


Navajo Preference

Navajo Veteran Preference

This institution is an equal opportunity provider and employer.

Navajo Tribal Utility Authority
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