Navajo Tribal Utility Authority
  • 09-Oct-2019 to 21-Oct-2019 (MST)
  • CP - Customer Service Dept.
  • Crownpoint, NM, USA
  • 45,593.60
  • Salary
  • Full Time

Excellent Benefits


MINIMUM REQUIRED QUALIFICATIONS:  

Associates Degree in Business Administration

5 - 7 years of Administrative experience

5 - 7 years of experience in Customer Services Management

5 - 7 years of Supervisory experience required

Microsoft computer skills (Word, Excel, Power Point, MS Office & Outlook)

Navajo speaking is preferred

Valid Driver's License required (subject to motor vehicle record review)

 JOB RESPONSIBILITIES AND PERFORMANCE OBJECTIVES: 

Supports the work order process to ensure prompt and proper completion, includes customer interaction and communication.

Monitors, reviews and oversees customer inquiries and/or request and ensures adequate and proper services are provided.

Manages, supervises and schedules employee by establishing performance goals, allocates resources and assesses policies for direct subordinates, including selection, training, performance appraisal and work allocation.

Ensures customer contacts are initiated to review, monitor, and /or assess circumstances and situations relative to utility services.

Formulates Service programs to educate customers on management of their homes and buildings, including efficient operation and maintenance of utilities.

Assesses day to day activities to ensure improvement.

Represents NTUA at meeting with customers, consultants, contractors and other outside agencies at special projects sites and update meetings.

Recommends corrective services to resolve customer complaints.

Develops and recommends departmental policies, procedures, and programs to ensure departmental effectiveness.

Directs the preparation and maintenance of department reports. Prepares periodic reports as required.

Analyze, evaluates, and submit monthly telephone usage reports.

Must have excellent customer service skills

Performs other duties as assigned or requested.

Navajo Preference

Navajo Veteran Preference

This institution is an equal opportunity provider and employer.

Navajo Tribal Utility Authority
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